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New images presentation on Delcampe
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Fri 25th Apr 2008 10:00:13
Dear user,
Delcampe is proud to announce its members the today’s launch of its integrated image zoom tool.
This new system allows users to better view the quality and details of all presented items. What could be more essential to a real collector?
Picture details are not clear? A person shown is not clear enough? There is a blotch on the illustration? A fold? You want to see the perforation or a date-stamp in better detail? Zoom in... and see!
These are the key features of our new tool:
Open an image in an item's list
Simply click on the image as you did before. To close the image click again in the window or on the icon  .
Pour déplacer une image
 Once you have opened the image, you just need to left-click on it and move the mouse keeping the left button depressed. The image will follow your movement. Release your mouse button to drop the image into place.
Expand or reduce an image
 The "magnifier glasses" showing up when moving over the image allow to expand or reduce its size. Click the magnifier glass to zoom in or out the image. This practical function already existed on our website, we will preserve it..
Move between images
 The left and right arrows showing up when movin over the image allow you to quickly jump from one image to another. You may also use the keyboard arrows to navigate trough windows.
Compare images
For viewing differences of two separate image files, open both and expand or reduce them as you want. Drag the windows left to right. This way you can easily compare the two images.
It took several weeks for this project to get concluded. It appears our impatience paid off. We hope this new tool will make your visits on our website even more enjoyable!
Do not hesitate to send us your comments or questions using the contact form.
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Delcampe adjusts commission on sales
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Wed 23rd Apr 2008 14:43:37

Dear Delcampe member,
Since its creation in 2000, your Delcampe website is in constant development. We are proud to announce that we have become an international website with more than 14 million collector’s items. However, we still are the meeting point for a community that never lost its human face, and where confidence and user-friendliness obtain highest priority.
In eight years, more than 250,000 people from all over the world have joined our community of impassionated collectors. Our team also grows to keep its standard in helping and advising you in the management of your transactions. Number of technical projects have been carried out and are constantly improving the site. Many more projects keep being added, inspired by your ideas and vision, your mails and the results of our Annual Survey.
To maintain and even raise the consistency of our site’s quality, we need more financial capital. As the commissions on sales have remained unchanged for 5 years now, a revised structure was called for and will end the current one on April, 30. The new structure implies a reasonable increase taking into account the real costs of the website.
This minor adjustment can help us raise quality and reachability of the site and the staff at the same time as it helps to grow a commercially viable website, essential for most of our users.
More than 400,000 collector’s items are sold each month via Delcampe. 400,000 items changing hands... about 20 items since you started to read this information... every 5 seconds another happy collector in the world!
PS: See here our new commissions on sale: http://www.delcampe.net/page/help/type,prices2,language,E.html
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Delcampe looking for new team members!
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Wed 16th Apr 2008 18:16:15
Day by day, more than 200,000 collectors visit our website in a serious and friendly atmosphere.
Do you want us to better help our members with information and guidance? Currently, we are looking for motivated and ambitious people to reinforce the international Delcampe team.
For its office based in Enghien, Belgium, Delcampe is now hiring for the following positions:
· 1 English speaking Support Assistant (M/F)
Helps and assists members.
Translations from French into English.
Excellent knowledge of English, familiar with Internet.
This is an open-ended full time position.
· 1 Dutch speaking Support Assistant (M/F)
Helps and assists members.
Translations from French into Dutch.
Excellent knowledge of Dutch, familiar with Internet.
This is an open-ended full time position.
· 1 Spanish speaking Support Assistant (M/F)
Helps and assists members.
Translations from French into Spanish.
Excellent knowledge of Spanish, familiar with Internet.
This is an open-ended full time position.
· 2 Application Developer (PHP/MySQL/Ajax/Css) (M/F)
Build and deploy the website.
Knowledge of PHP, MySQL, Css, JavaScript, Ajax… (training provided).
This is an open-ended full time position.
For more information and details contact evelyne@delcampe.com.
Do you have friends or family nearby meeting one of the descriptions above ? Do not hesitate to let them know !
Thank you and see you soon,
Sébastien Delcampe
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Information for "Safari" users
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Mon 14th Apr 2008 14:13:47
Dear "Safari" user, 
It’s been almost 3 weeks now since we first heard members complaining about difficulties when trying to put new items in the "Philately" and "Postcards" sections. Electronic payments trough the Wallet system also seem to be affected by this disorder.
We tried to locate the problem and to understand its possible cause - but currently did not find anything abnormal in our programs. Besides, it seems that only the web browser Safari cannot display pages properly.
In the meantime, we sent an error report to the developers of Safari and asked them whether an adjustment has to be made on our side.
While waiting for the stabilization of the situation, we recommend you to use another web browser, like Firefox for Mac.
We keep on looking for a straight-forward solution,
Sébastien Delcampe & his technical team
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Cost of postage from now on obligatory...
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Wed 9th Apr 2008 12:44:00
Since Wednesday, April 9, all our sellers must detail their cost of postage (see "My Delcampe > My Information > Conditions of sale". New sales will only be possible when this information is given.
The cost of postage is clearly indicated on each item page, between the "Conditions of sale” and the "Message from the member”.
We kindly request our sellers to take a few minutes in order to detail their costs. It is of big advantage for the good course of their transactions with Delcampe.
This evolution is simple, but will help all, buyers as well as sellers.
Sébastien Delcampe & his team
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Address formats
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Wed 9th Apr 2008 12:43:00
In the past, member addresses showed in a “Belgian - European” format.
First name Name
Street Number
Zip code City
COUNTRY
Since Wednesday, April 9, addresses are formatted according to the local syntax. As a result, addresses show as follows.
United States, Canada, Australia, Japan:
First name Name
Number Street
City State Zip code
COUNTRY
Great Britain :
First name Name
Number Street
City
Zip code
COUNTRY
…
Don’t worry any longer about the correct address syntax. All will be automatically placed in the right way.
Sébastien Delcampe & his team
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A seller who wants to sell in his own country only
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Wed 9th Apr 2008 12:42:00
Dear all,
As a condition of sale ("My Delcampe > My Conditions of sale") a seller has the choice whether or not to sell items outside his home country.
In the past, inattentive buyer living in another country were able to bid in spite of this clause - often with the consequence of a conflictual transaction (and sometimes negative ratings as a result!)
As from Wednesday April 9, the bid form will not be accessible for a buyer living in another country than the seller, if the latter stipulates in his conditions he wants to sell in his home country only.
This important change will avoid conflicts with sellers and frustation on the buyer’s side.
Sébastien Delcampe & his team
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Improved internal mail system
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Wed 9th Apr 2008 12:40:00
To simplify matters, you can answer from now on to messages you receive in My Delcampe – My Messages.
For an easier mail follow up the mail you reply to will be copied under your own text.
Sébastien Delcampe & his team
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Starting date of sales more precise
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Wed 9th Apr 2008 12:39:00
Until now, the "starting date" on the item description page informed about the date of the last renewal of the sale, which was a not very useful information.
At present, this "starting date" corresponds to the date on which the item was put on sale first. This can be one day ago, one month, one year or even more.
Sébastien Delcampe & his team
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Do you have a second mail address ?
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Wed 9th Apr 2008 12:38:00
As it can happen to anybody that a mail address fails but unbroken contact with our members is highly important, we decided to give our members the possibility to introduce a second mail address.
You can find this information in “My Delcampe > My information > Personal info”.
Sébastien Delcampe & his team
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A more informative contact page
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Wed 9th Apr 2008 12:37:00
The member’s contact page (example) is one of those most used on Delcampe. But it missed some information allowing to conclude your transactions easily.
Currently, we added the languages spoken and the home country of your transaction partner.
Yours Sébastien Delcampe & the Delcampe team
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Your last viewed items just one click away!
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Wed 9th Apr 2008 12:36:00
We added a frame called “Last viewed items” to the bottom of different pages (categories lists, item lists, item descriptions ...) giving you the last 15 items you viewed on the site. This way you won’t loose the item you want, it is just one click away!
Yours Sébastien Delcampe & the Delcampe team
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Automatic picture scale up
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Wed 9th Apr 2008 12:35:00
We automatically enlarge pictures which are smaller than the screen. This makes the picture fit on the screen for best viewing of all details.
Members, who want to view several hundreds or even thousands pictures every day, will most appreciate that new possibility.
Yours Sébastien Delcampe & the Delcampe team
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Hit counter lets the seller go invisible
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Wed 9th Apr 2008 12:34:00
Up to now, each seller visit on his item on sale were counted as one visit, too, fudging the total number of times this page has been accessed.
With the change introduced the hit counter tracks your visitors while you go completely invisible … provided that you are logged in with your user login.
Yours Sébastien Delcampe & the Delcampe team
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Comeback of the "picture preview"
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Wed 9th Apr 2008 12:33:00
Dear all,
A few weeks ago, we decided to withdraw the "Picture preview" window from the sales form. This preview allowed you to view your images most comfortably and see how they would be cropped on the item’s description page.
Our decision was taken because of the technical incompatibility of this function with most of the recent browsers. We currently are able to reactivate it, but only for users of navigator PC Internet Explore versions 6 or older. We continue our efforts to find solutions that are suitable for all browsers.
Yours Sébastien Delcampe & the Delcampe team
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Payment of Delcampe fees with BIC and IBAN
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Wed 9th Apr 2008 12:32:00
Dear all,
More and more European bank companies ask their clients BIC and IBAN codes to be able to pour funds on a bank account. According to our users, this information seems most of all necessary with auction partners in Italy.
To fully meet the European requirements regarding that matter, Delcampe indicates the IBAN and BIC codes for each of its 7 European accounts (see the page "My Delcampe > My Delcampe fees > Credit my account".
Yours Sébastien Delcampe & the Delcampe team
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Your position in the list of Top Stores?
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Wed 9th Apr 2008 12:31:00
Dear members, especially Club+Gold members and sellers,
Starting Wednesday, April 9th, you can now see your position in all of the Top Store lists by following this link to your Club+ Subscription page.
You can now see your position in all of the categories and even follow your ranking in past weeks.
This is a new advantage to your Club+Gold membership which we feel will be of added benefit to many of you.
Best regards, Sébastien Delcampe and the Delcampe Team
PS: I want to find out more about the Club+ benefits.
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Minor Modifications and Bug Fixes
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Wed 9th Apr 2008 12:30:00
Dear Members,
A series of bugs has been corrected on the site Wednesday, April 9th.
Here are the main corrections :
- Countdown to close of an auction. In the last hour before a sale/auction ends, the seconds countdown on the screen. With certain slower computers and connections this countdown did not work well. We have corrected this problem and the countdown now re-synchronizes with the clock on our servers every 10 seconds.
- The Moneybookers Electronic Wallet. When paying by this method it was necessary to use a period “ . “ as the decimal. The comma “,” was not accepted. It is now possible to use either symbol as the decimal.
- Delcampe’s on-line search engine. Certain searches did not work. This has been corrected.
- Selling an Item form. The area showing a preview of the description was inactive. This is corrected.
- Selling a similar item. The number of automatic renewals of the sale was set to 0 as a default. This is corrected.
Bugs we’re still working on :
The following bugs are known to us and are being corrected.
- The form for Selling an Item still has several problems with certain browsers such as Safari for the Mac.
- Favorite Searches is not yet 100% compatible with our new Advanced Search engine.
Our technical team is working daily to fix these issues as quickly as possible.
Don’t hesitate to let us know of any further errors you find on the site by using the Contact Us link.
Best regards,
Sébastien Delcampe and the technical team
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